Careers
Join the AMI Team
AMI is a leading hardware and software company that brings dynamic entertainment experiences to bars, restaurants, and other industries. Our team is a diverse group of engineers, designers, tech support specialists, and more, all dedicated to creating engaging products that connect people. With offices in Chicago, Grand Rapids, and Leeds, UK, we also support a flexible work culture with most of our employees working remotely across the U.S.
At AMI, we are committed to building a workplace where diversity, inclusion, and equal opportunity drive our success. We foster an environment where everyone can thrive, feel valued, and make meaningful contributions. AMI is proud to be an Equal Opportunity Employer, ensuring that all employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected status. We celebrate diverse perspectives and backgrounds and welcome everyone to bring their unique talents to our team.
Full-time | Grand Rapids, MI
Do you enjoy helping people solve technical problems? Join our Technical Service Department and support customers using our music-related hardware, software, and connected products.
In this role, you’ll provide first-level technical support primarily by telephone. You’ll help customers diagnose problems, explain solutions clearly, and follow through to resolution while building lasting customer relationships.
What you’ll do:
- Troubleshoot hardware, software, electrical, and connectivity issues.
- Guide customers with varying levels of technical knowledge through troubleshooting steps and solutions.
- Maintain accurate service records and follow established support policies and procedures.
- Communicate effectively with customers, technicians, and other teams within the company.
- Work with engineers to improve product support.
What you’ll bring:
- An associate degree or equivalent in electronics, computers.
- The ability to diagnose and troubleshoot hardware and software problems.
- Comfort using computers and understanding of internet connectivity.
- Clear communication skills and a customer-focused approach grounded in empathy and timely support.
- Strong attention to detail and follow-through.
- A willingness to learn new products and technologies.
- Previous customer service experience in a technical support environment is preferred.
Training and work environmentWe provide in-house product training. Once you have developed the necessary product knowledge, you may choose to continue working on-site or work remotely. No travel is required.
Compensation and benefitsWe offer competitive pay and a benefits package that includes vacation, paid holidays, medical and dental coverage, and a 401(k).