07 May AMI Introduces Online Tech Support Chat for Operators

-Faster Access to Resolve Issues

AMI Entertainment is pleased to announce a new, online Chat feature for operators in need of tech support. The service is available on the AMI Operator Website and through the Co-Pilot mobile app. It allows operators to chat with the tech support team, providing another way for operators to access AMI’s best-in-class service. Traditional phone support is still available, as always.

The chat feature connects operators to a live agent for real-time communication. It’s perfect for a quick resolution to common and smaller issues. In addition to solving problems faster, chat also allows operators to avoid long wait times that can occur when calling in during peak hours. AMI still encourages operators to call in with complex issues, especially those that require rebooting the jukebox.

AMI’s Chat service is powered by Zendesk, a leading CRM company. This helps ensure reliable and robust support through chat. The interface is simple to use and similar to existing chat services. Operators can access the chat feature on the lower right-hand corner of the operator website or the Account page in the Co-Pilot app. It is hosted entirely online, so operators don’t need to connect using a phone number, nor does it use SMS text.

This new feature is part of AMI’s commitment to providing the best service possible. It gives a fast, reliable, and friendly service to all operators. AMI is proud to offer the Chat feature.